Privacy Policy

Last Updated: 27 February 2025

Welcome to Ultradoc, a Software-as-a-Service (SaaS) product operated by Hand Built by Humans Ltd (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Ultradoc and our website (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms, please do not use our Service.

1. Information We Collect

We collect various types of information in order to provide and improve our Service:

a. Information You Provide to Us

Account Information: When you register, we collect personal details such as your name, email address, company name, and payment details.
Content and Files: Documents and data you upload or create within Ultradoc.
Customer Support: Any information you provide when you contact us for assistance.

b. Information We Collect Automatically

Usage Data: Information about how you use Ultradoc, including timestamps, interactions, and preferences.
Device and Log Information: IP addresses, browser type, operating system, and device information.
Cookies and Tracking Technologies: We use cookies to analyze usage patterns and improve user experience.
Session Replays: Within our test environments, we sometimes use PostHog session replays to better understand how our software is used and improve functionality.

c. Information from Third Parties

Payment Providers: Transaction details processed by third-party payment processors.
Analytics Providers: Data from analytics tools to help us understand user behaviour and improve our Service.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve Ultradoc.
Personalise user experience.
Process transactions and payments.
Communicate with you regarding updates, support, or marketing (you can opt out at any time).
Enhance security and prevent fraud.
Comply with legal obligations.

We do not sell your personal data. However, we may share information in the following cases:

Service Providers: Trusted third-party vendors who assist in operating Ultradoc (e.g., hosting, payment processing, analytics).
Legal Compliance: If required by law, subpoena, or legal process.
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.
With Your Consent: When explicitly agreed upon by you.

4. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials secure.

5. Data Retention

We retain your personal data as long as necessary to provide our Service and comply with legal obligations. You can request deletion of your data by contacting us at support@ultradoc.io.

6. Your Rights and Choices

Depending on your location, you may have rights under data protection laws, including:

Accessing, updating, or deleting your personal information.
Opting out of marketing communications.
Restricting or objecting to processing.

To exercise these rights, contact us at support@ultradoc.io.

7. Third-Party Links

Ultradoc may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. International Data Transfers

If you use our Service from outside the UK, your data may be transferred to and processed in countries with different data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Hand Built by Humans Glassworks, Mill Bay, Folkestone, Kent, CT20 1JG, England
support@ultradoc.io 0330 043 2042