Terms and Conditions

Last updated: 27 February, 2025

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the use of the ULTRADOC (“Service”), provided by Hand Built by Humans (“Company”, “we”, “us” or “our”).
1.2 By accessing or using the Service, you (“User”, “you”, “your”) agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Service Description

2.1 The Service provides insurance companies with tools to generate, store, and distribute customer-facing documents, including Insurance Product Information Documents (IPIDs), for printing and online hosting.
2.2 We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice.

3. User Accounts

3.1 To access the Service, Users must create an account and provide accurate and complete information.
3.2 Users are responsible for maintaining the confidentiality of their login credentials and any activity that occurs under their account.
3.3 We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

4.1 Users must not:

  • a) Use the Service for unlawful or fraudulent purposes;
  • b) Interfere with the normal operation of the Service;
  • c) Attempt to gain unauthorised access to the Service or related systems;
  • d) Upload or distribute content that is harmful, illegal, or violates third-party rights.

4.2 We reserve the right to investigate and take action against violations of these Terms.

5. Intellectual Property

5.1 The Service, including all content, software, and trademarks, remains the intellectual property of the Company or its licensors.
5.2 Users retain ownership of the documents they generate using the Service but grant us a licence to store and process them as necessary for the provision of the Service.

6. Fees and Payment

6.1 The Service may be offered on a subscription basis, with fees as outlined in our pricing plan.
6.2 Payments must be made in accordance with the agreed billing cycle.
6.3 Failure to make timely payments may result in suspension or termination of the Service.

7. Data Protection and Privacy

7.1 We process personal data in accordance with our Privacy Policy, which forms part of these Terms.
7.2 Users must ensure that they have appropriate consent and lawful basis for processing any personal data through the Service.

8. Availability and Liability

8.1 We aim to provide a reliable Service but do not guarantee uninterrupted access.
8.2 We are not liable for any indirect, consequential, or incidental damages arising from the use of the Service.
8.3 Our total liability under these Terms shall not exceed the amount paid by the User for the Service in the past 12 months.

9. Termination

9.1 Users may terminate their account at any time.
9.2 We reserve the right to terminate or suspend access to the Service if a User breaches these Terms.

10. Amendments

10.1 We may update these Terms from time to time. The latest version will be available on our website.
10.2 Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Governing Law and Jurisdiction

11.1 These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
11.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

12. Contact Information

For any questions regarding these Terms, please contact us at support@ultradoc.io.